Mr O wrote: My parcel have been in Bamako for 5 days now without moving why?.
Now we can start prepping him for the delivery process (hopefully some BIP pictures).P-Log wrote: Dear mr. O,
thank you for your message.
The parcel is being held by Mali customs officials. Officially they are stating there are COVID concerns, but we suspect they are holding the parcel hostage to obtain financial gain for themselves (bribes). We are trying to have the parcel released and on it's way to you as soon as possible.
If the delay is causing you any damages, please let us know so we can work with you to address the issue.
kind regards,
Les Fisther
Update
I think i'm going to cook up a 'Damage Claims Form' for our friend.Yes as you said it is already causing me some damage, how do you hope
to work it out as you said.
Update 2
I found a form online.
5-Star Costumer Support in action!Dear mr. U,
thank you for your email.
We regret that the delay is causing you some damage. Please accept our sincerest apologies!. Please complete the attached form so we can determine if you are entitled to compensation. Please send the completed form to our Complaints and Claims manager, mr. Kris Baconne at [email protected]. He will make sure that your claim will be processed as quickly as possible.
As for your parcel, I have been informed that we have associates in direct contact with the Mali Customs at this very moment. We expect the parcel to be released within the next few days. Your parcel is our primary concern, and we will do everything in our power to ensure a safe and speedy delivery.
if you have any questions or concerns, please do not hesitate to contact us.